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Charge Back right at 1 year old, customer will not respond to text or ph. calls, trying to resolve

ROBBYJ812
Contributor

Charge Back right at 1 year old, customer will not respond to text or ph. calls, trying to resolve

Performed a service , person paid in full with pay pal on 8-23-2019 , unauthorized transaction opened on me and a $662.00 charge back is now pending and showing a -$ amount in my balance, I understand its the credit card co. but I have proof of service rendered with an invoice and sent a copy to service@paypal with my pp-d  number, is there any hope? also had auto deduct monthly donation to a nonprofit and the donation plus the negative balance was with drawn before the investigation was completed,.. what's going on?......insight please