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I sold two skincare products to another esthetician in a fb group. I told her I wouldn’t request money until the order was shipped to prove I was sending it. The woman waited 10 days before saying she never got her order after usps said it was delivered. Pay pal sided with her even though I have proof and refunded her the money and now I’m out $45.00. What can I do? I have screen shots
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Seller Protection
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https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal’s-decision-on-my-case-faq2050
Edit: and it's best to call:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.
Kudos & Solved are greatly appreciated. 🙂
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