Case opened, Help!

Stormclub
Contributor
Contributor

Hi.  When the customer bought the digital product and later demanded money (97,80 USD )back from my paypal. I opened the resolutsion center and explained I proved that the client downloaded the product after payment. Paypal didn't answer me but took some more money from me about 20usd. How its possible? 

Now today, Case opened: was same case. (113,00 USD).  How is it possible for anyone to ask for money for getting their product already in hand? I made a woocommerce screenshot to prove that these people have downloaded my product but it is of no use. What should I do to avoid such things in the future? Any ideas? Thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Stormclub 

 

Unfortunately its very difficult to prove delivery of some digital / virtual items, and also there is no paypal seller protection for selling that type of item, very risky area to sell in sadly.


Advice is voluntary.
Kudos / Solution appreciated.
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