Canceled Disputes by Customers
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Managing Disputes
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Hi @pxl,
I am sorry to hear of the issues you are having with claims that have been filed. Unfortunately, we would not be able to give you the reasoning as to why the claim was closed the way it was. Please contact our customer service so we can look into this further for you You can call, send a private message through Facebook or a private message through Twitter.
Enjoy the rest of your day.
Thanks,
Brooke
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Hi @pxl,
Thank you for clarifying that for us. Unfortunately, we would not be able to give you any explanation as to why claims have been closed. Every claim is viewed individually and can have a different outcome depending on the information that was provided by both parties. I can definitely provide the feedback given about the email that was received.
Please enjoy the rest of your day.
Thanks,
Brooke
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