I sold a pair of shoes last week. The buyer received them and then ended up filing a claim against me saying that the shoes were not as described because he said that the shoes he received were not the size that I had stated. This was nothing but a lie because I have always purchased the same size for years and there is no mistake about it. Anyway. Yesterday, I provided the photos of evidence in the resolution center showing that the size is indeed the size that I had stated of the shoes. Paypal went ahead and closed the case in my favor, stating that I had concrete evidence to disprove the buyer's claims. And just like that, the case disappeared from my "Open Cases" section on paypal and got moved over to the "Closed Cases" section. This was yesterday.
Today, I log back into paypal and clicked back into my resolution center to find that the case is now open again and "Under Review". How is this even possible? I thought that once a dispute/claim had been closed, it could not be opened again?
