Hi @TheAA,
Thank you for your post! I'm sorry to hear about the dispute or chargeback that has been opened against a transaction that was sent to you. If it is determined that the funds were used without the permission of the owner of those funds, the payment may be refunded. There is no Seller Protection for Friends and Family payments. If the payment was sent by a buyer, it is important to require that it be sent as Goods and Services, so that protection will be available to both parties.
I hope this helps!
Olivia
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