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I had a similar problem in November 2019 where I sold an XBOX Live Gift Card via eBay and the buyer did a chargeback against me claiming their account was hacked and it was an unauthorised purchase. To add insult to injury PayPal also charged me a chargeback fee of around £15 because it wasn't covered by their protection scheme (as it was a digital product). The case is still ongoing and I am refusing to bring my account back to positive until I receive a fair response.