My husband sold his online game acct. He uploaded the app and it saved everything and logged him right in. For a month this person had it and my husband signed out immediately after realizing what happened. Within moments I had a dispute against me. My husband spoke to the purchaser and explained the accident. Paypal ruled in the buyers favor and I have a negative amount in my account for the refund. Buyer is still using the product. My husband has reached out and the buyer keeps stating he cannot access his account. I dont know how to proceed with a fraudulent person and I've contacted the person on the account. They still have it in their possession and I dont feel deserve the refund.
Paypal simply doesn't care about their merchants who sell digital things like that anymore. They are concentrating on safe environment for buyers and don't understand one simple thing - with that goal they open roads widely for buyer abuse. Faced that myself - you can provide any proof you want, it just won't be enough for paypal and at the end of the day they will still refund buyer.
