Buyer gave wrong delivery address.
Tim-TA
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jul-19-2020
05:54 AM
We recently sent out an order to a customer. We sent to the delivery address on the order. The buyer has moved address but not changed it on the order details. They opened up a dispute. They also told Paypal it was their fault in not changing the delivery address details. Paypal has refunded the buyer & we are out of pocket through no fault of ours. This is totally wrong. We have been using Paypal for years but looking at other banks after this.
Labels:
- Labels:
-
Managing Disputes
-
Seller Protection
0 REPLIES 0
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- How to I revise 1099 adress from 2019. 1099 sent to wrong state need to send revised 1099. in Reporting Archives
- Wrong invoice address from employer's perspective. in Business Tools Archives
- Please Help I Have Proof The Item Was Received And He Still Got Refunded !! in Managing Risk and Fraud Archives
- Scammer probably using a stolen identity - international - what now? in Managing Risk and Fraud Archives
- payments received to wrong email account in Merchant Products and Services Archives