Buyer dispute issue.

Zaeryth
New Community Member
Recently someone bought a digital code from me on eBay and emailed me asking for it. I gave them the code and everything was fine, I then saw a dispute on PayPal saying it was unauthorized. I checked the code and saw that it was already redeemed by the buyer. I provided the emails to show that they did in fact want the product and waited a week for the dispute to settle. I came back today and saw that not only was the person refunded but I now have a negative balance. Do I really have to pay to get scammed!? Is there anything I can do now?
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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @Zaeryth,

 

Thank you for your post and welcome to the Community Forum!

 

In general, our Seller Protection policy does not cover you in case of a claim for an unauthorised transaction if you sold a digital item. This means that if we confirm the unauthorised transaction, you would be considered liable for the refund. 

 

I hope this helps.

Martina

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