Did you bang your heads on something very stupid ?
I'll be contacting Trading Standards first thing. I spend an absolute fortune (Tens of thousands) on Ebay & will also Boycott them STATING EXACTLY WHY. Half the stuff I buy doesn't even arrive, the other half is STOLEN or BROKEN. It's an absolute disgrace that you get to decide whether or not to allow thieves to keep their STOLEN product AND you reward them by charging the customer for it. What kind of Faginesque cowboy outfit does that ?
Fix it. SHE HAS THE HANDSET & HAS KNOWINGLY PURPOSELY SMASHED IT.
I'll be contacting the police AND Trading standards regarding FRAUD, DECEPTION & THEFT. .