A buyer opened a claim against me claiming the item was not working, he is asking for a 100 dollar partial refund which I am not agreeing to because I think he is just trying to get money off the item he bought. He is USA based and I am UK based . He sent a video of the electric item plugged directly into the USA power supply which would not work as it would need a step transformer. He claimed he had tried one but would not send any video proof
I contacted Paypal and they said send an email detailing everything to him about why you don't want to partial refund him and wait for a reply as they suspect that he is chancing his luck. What I forgot to ask is how long does he have to respond?
Paypal says I could ask him to return it and if he does not do that within 10 days the case will be closed, shipping will probably cost him about 100 dollars so I don't think he will return it.
He said he would use it for parts if I gave him a partial refund.
If he does not respond to my first email will paypal eventually close the case?