Are Digital Items covered by Contract for Seller (me)?
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Hello,
I have an agreement made between the seller (me) and the buyer, I'm wondering if the buyer were to charge back after I transfer all website files/database etc, I can present the contract to Paypal resolution reviewers and have the resolution resolved in my (the seller) favor? The item I'm selling is a website.
Thanks
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Please read:
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#seller-protection
Ineligible items and transactions
Your sale is not eligible for coverage under PayPal’s Seller Protection program if:
- It involves intangible, non-physical, items, including digital goods, and services. Digital goods are delivered and used in an electronic format, like a song delivered online or through a mobile application.
- The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described” claim).
- It involves an item that PayPal determines, in its sole discretion, is a counterfeit item.
- It involves an item that you deliver in person, including in connection with a payment made in your physical store.
- It involves sales that are not processed either through a buyer’s PayPal account or a PayPal guest checkout transaction. For example, if the sale was made using the PayPal Payments Pro/VT product, PayPal business payments or using PayPal Here, then it is not eligible for coverage.
- It involves items equivalent to cash including gift cards.
- It involves a donation.
- It relates to the purchase of a financial product or investment of any kind.
- It involves a payment sent using PayPal’s friends and family functionality.
- It involves a payment made using PayPal Payouts and Mass Pay.
- The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat.
Ultimately it depends on the circumstances of the dispute (which none of us know yet so can't predict): what kind of claim was filed (reason and venue (at financial institution or at PayPal)), etc. I have seen buyer win and I have see seller win.
Kudos & Solved are greatly appreciated. 🙂
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