Are Digital Items covered by Contract for Seller (me)?

forumcreator
Contributor
Contributor

Hello,

 

I have an agreement made between the seller (me) and the buyer, I'm wondering if the buyer were to charge back after I transfer all website files/database etc, I can present the contract to Paypal resolution reviewers and have the resolution resolved in my (the seller) favor? The item I'm selling is a website.

 

Thanks

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@forumcreator 

 

Please read:

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#seller-protection

 

Ineligible items and transactions

Your sale is not eligible for coverage under PayPal’s Seller Protection program if:

  • It involves intangible, non-physical, items, including digital goods, and services. Digital goods are delivered and used in an electronic format, like a song delivered online or through a mobile application.
  • The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described” claim).
  • It involves an item that PayPal determines, in its sole discretion, is a counterfeit item.
  • It involves an item that you deliver in person, including in connection with a payment made in your physical store.
  • It involves sales that are not processed either through a buyer’s PayPal account or a PayPal guest checkout transaction. For example, if the sale was made using the PayPal Payments Pro/VT product, PayPal business payments or using PayPal Here, then it is not eligible for coverage. 
  • It involves items equivalent to cash including gift cards.
  • It involves a donation.
  • It relates to the purchase of a financial product or investment of any kind.
  • It involves a payment sent using PayPal’s friends and family functionality.
  • It involves a payment made using PayPal Payouts and Mass Pay.
  • The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat.

Ultimately it depends on the circumstances of the dispute (which none of us know yet so can't predict): what kind of claim was filed (reason and venue (at financial institution or at PayPal)), etc. I have seen buyer win and I have see seller win. 


Kudos & Solved are greatly appreciated. 🙂
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