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Appeal denied but item WAS delivered

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Contributor

Appeal denied but item WAS delivered

A buyer was refunded for non-delivery of an item on 3/26. I appealed and provided the FedEx tracking number showing that it was delivered on 3/22. My appeal was denied stating insufficient information. What additional information do I need to prove delivery?

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Esteemed Advisor

Re: Appeal denied but item WAS delivered

@mutelf 

 

Contact customer service to speak with a dispute specialist for assistance in checking the tracking number:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.


Kudos & Solved are greatly appreciated. 🙂
2 REPLIES 2
Esteemed Advisor

Re: Appeal denied but item WAS delivered

@mutelf 

 

Contact customer service to speak with a dispute specialist for assistance in checking the tracking number:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.


Kudos & Solved are greatly appreciated. 🙂
Contributor

Re: Appeal denied but item WAS delivered

Thank you so much for your response! I spoke to customer service and we determined that the problem was that they verified the tracking number through the USPS system and it was a FedEx shipment. It thus appeared entering the USPS system 10 days after I shipped it with FedEx which was 1 day after the dispute was filed by the buyer. Thus, it appeared that I had shipped it after the dispute was filed. 
All has been resolved now & my funds are being returned.
Thank you again!

Glenda