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A buyer disputed a payment, I offered a partiarefund, the rest of the money isn’t in my balance?

Slattery1
Contributor

A buyer disputed a payment, I offered a partiarefund, the rest of the money isn’t in my balance?

A buyer disputed a payment, I offered a partial refund and it was accepted, the rest of the money isn’t in my balance? I’ve waited 6 hours to get in contact with PayPal support to no avail, can anyone help me with this?