Windsor
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Basically there was no payment sent. That's the scam...buyer send a fake email saying they've paid but they really haven't. Check email address the email came from to see if its even a real PayPal payment confirmation email. IF someone really sent payment, you will see a record of it in your PayPal account. Even if the payment is subject to PayPal's 21 day funds availability hold, you should still see a record of payment marked "On Hold" and in your Pending Balance.
There are times though when a payment is sent and PayPal reviews it for up to 72 hours before sending it on to you so you can call customer service to see if there is a payment under review for your account that haven't reached you yet. IF you have a transaction ID off the PayPal email to provide to PayPal, that would help. Otherwise, there is no payment for you to get because you were tricked into sending the item out.
To contact customer service:
Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Or private messaging via social media:
Facebook: https://www.facebook.com/PayPalUK
Twitter: @paypalUK
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
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