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Receiving unsolicited payments into our Paypal account

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MDI_Mick
Contributor
Posted on

Over the last few days we have received a number of payments direct into our Paypal account.

 

These are not from customers of ours and sometimes in other currencies than what we charge in.

 

Is this a scam whereby in a few weeks / months they ask us to refund the payment and then try and claim the original payment back too? Some of these are cancelled before we even see them but there has been a significant increase in the last few days.

 

Thanks.

1 REPLY 1

Receiving unsolicited payments into our Paypal account

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PayPal_Olivia
Moderator

Hi @MDI_Mick,

 

I'm sorry to hear that you've received unsolicited payments. If this happens, it's best to refund the payment right away through the transaction details. Do not send a separate payment to the sending address, or the fraud that you described can take place. Refunding the payment right away prevents the possibility of chargebacks, as well.

 

I hope this helps!

 

Olivia

 

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