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Payment Pro Chargeback - NO SELLER PROTECTION EVEN IF PRECAUTIONS ARE TAKEN

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OPS2001
New Community Member
Posted on

As a PayPal merchant for many years I decided to try accepting credit cards with Payments Pro. My old credit card processor was fine, but PayPal Payments Pro was less expensive.

 

I tried it for one week and received a few credit card sales. One came back as a chargeback a few weeks later.

 

The customers name and address was a match and the card payment was authorized. The phone number even matched the customer. 

I shipped it to the credit card address with delivery confirmation. After delivery, the Buyer issued a chargeback 3 weeks later stating it was an unauthorized transaction. I tried to contact the customer by phone and email but she never replied.

 

In my response to PayPal I stated I shipped to the correct address with delivery confirmation, but would gladly issue a refund if the customer ships back the product. No response from PayPal until 10 days later stating that they sided with the Buyer and the case is now closed.

 

As a small business owner losing $1000 is not easy to deal with. I no longer use PayPal's Payment Pro CC processing.

I'm sharing to make sure it doesn't happen to you. If there's any recourse I'd love to hear about it.

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