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Open Case

Posted on

Hi, I had a buyer send money but it was in the pending stage I did not accept the money. The buyer opened a case stating they they did not receive their merchandise so I denied the transaction so the money would be returned to them because we used another source to conduct business. I'm just making sure the buyer gets their money back because I never accepted it. It was never in my account. So I simply denied the payment after they opened a case. What now?

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