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I mistakenly left(not entered) my "response" for a refund case. How to edit it, any solution?

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ShubhamKr_IND
New Community Member
Posted on

A guy (my customer) has filed a fake case for a refund of the service I offered to him.

 

In the resolution centre, I was asked to put my response. But, mistakenly I clicked on the save button without actually writing my response.

 

Now, my response is showing Null.

 

Please tell, how can I edit that response? And, how to prevent the refund for the service I actually gave to my customer?

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