We sold a book on Ebay. The Buyer wanted a refund, she said, because "I just don't like it". She never said it was damaged.
Ebay ruled in our favor and closed the case.
The Buyer then opened a Resolution case with Paypal for a refund, now claiming the book is damaged.
Paypal ruled in her favor without any evidence and told her to return the book.
I protested as Paypal ruled in the seller's behalf without any proof.
I sent photos from the Ebay auction showing the book in like new condition. If it was damaged, we would have disclosed this. But it wasn't, so it was listed as "like new".
Paypal refuses to release the money to us. We feel we are entitled to our money.
So here's the question: Isn't Paypal's job just to collect and pay money? How are they allowed to make a judgment and overrule Ebay's decision, especially when this was an item sold on Ebay and they closed the case in the Seller's favor? If Ebay ruled against the seller, what right does Paypal have to intervene and refuse to pay the Seller?
