I login a dispute which I asked PayPal to look into for me. This was in May 20. I haven’t heard back from them and when I login into my account to see the status of the complaint I see a message saying the case hasn’t gone in my favour. What does this even mean?!!! How do I get a proper response from PayPal?
I understand the importance of this matter. It'll be best if you could communicate with the Team responsible for managing cases in Resolution Center. When cases are ongoing, you have 20 days to communicate with the other party, but if it cannot be resolved, the dispute Should have been escalated into a claim within 20 days after opening the case so PayPal can investigate it themselves. Appeal should also should have taken place within 10 days of the case closure. Message PayPal.
