Hi @Dion-,
Thank you for joining the community!
If you've provided a refund, you have the opportunity to select that you've already provided a refund. If PayPal confirms that the refund has already been given, the case would be closed in your favor because the refund is already provided and no further refund has to be given.
I hope this helps clarify!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
