Dispute: how to close an open case
Bijivi
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Posted on
Nov-15-2020
11:01 PM
How to close an open case? How long does it take for an open case to undergo investigation? The payment is put on hold and under review, because of "unauthorized access" according to Paypal. But, we've directly contacted the customer, and she said she did not dispute the said transaction. We've provided proof of order fulfillment as well, but still no updates has been posted in Resolution Center. Thank you!
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Managing Disputes
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