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Customer engaged in fraud by cancelling payment

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breakloose
Contributor
Posted on

Looking for some help here. We've had a customer pay with PayPal for a service. They used the service then cancelled payment. All PayPal tells us to do is chase the customer even though they were implicit in this fraud. We are talking $940 so its pretty serious for our small business.

 

Anyone businesses had any experience like this? Is there a way of contacting PayPal, or any point for that matter. We feel very let down by PayPal. 

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