Buyer wants item sent to address different to their registered address

vannglyn
Contributor
Contributor

Hi guys I just sold an item on eBay but the buyer wants it shipped to an address different to their registered one I’m a bit dubious as I believe I would have no come back if they claimed a refund for non delivery.what do you think ?

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@vannglyn 

 

Tell them to add a gift address to their paypal account and then select and use that address when they use checkout to pay.


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vannglyn
Contributor
Contributor

Thanks for that but unfortunately they have already paid 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@vannglyn 

 

Refund? You would lose your fee but that may be cheaper than losing your item or full payment?


Advice is voluntary.
Kudos / Solution appreciated.
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vannglyn
Contributor
Contributor

Thanks for your help,fortunately the buyer has agreed to have the item sent to their home address.

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