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Buyer opened unauthorised transaction case 2 weeks after receiving it.

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Dylan9446
Contributor
Posted on

Hi so, Got an email this evening saying that a buyer has opened an unauthorised transaction case. 

 

Item was delivered to the address supplied by Ebay. 

 

Tracking shows confirmation of delivery. 

 

What happens next? My account is negative the amount of the item. 

 

All of the tracking information was automatically uploaded to PayPal at point of sale, through packlink on Ebay so.. 

 

I don't really understand why it wasn't auto declined, they received their item 2 weeks ago.

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