why customer is unable to change the address from paypal before purchase item
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We are getting problem with when buyer want to change ship to address from paypal site instead of default address. but buyer not able to change address it is only showing default address. and change address section is blocked customer can not change the address.
is there any setting to change address.
I'm testing the site with sandbox details.
when customer want change address from paypal then address is disable drop down not showing for change address.
it is showing message like
This is the address provided by Test Store. You can change it on the Test Store site.
Please check andsolve my problem.
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Hi @sheruji,
Thanks for visiting the Community Forum. I'm sorry to hear your buyer is having trouble changing the shipping address during checkout. I suggest getting in touch with our customer support team by selecting Contact at the bottom of any PayPal page for further assistance. Good luck, I hope this can be resolved!
Take care,
-Celeste
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