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what should one do when they get the 'sorry, we couldn't confirm its you'

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damaris129
New Community Member
Posted on

how to log in when you keep getting 'sorry, we couldn't confirm its you'

 

1 REPLY 1

what should one do when they get the 'sorry, we couldn't confirm its you'

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NasirB
PayPal Employee

Hi @damaris129 

It looks like you have trouble accessing the account as it says "sorry, we couldn't confirm its you". This might happen due to various security factors. If you are using a VPN, kindly stop it and make sure that you have an access to the mobile number linked with PayPal. 

I also recommend you to wiat for 24 hours and try again by clearing out the caches and cookies of the browser. 

Stay safe and have a good day! -Nasir

 

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