username not showing

[Tatianna2022]

I am currently using a business account and my username will not show for customers to Pay. I have tried by browser and app. How can I resolve this?

[Mujahid7]

Hi @Tatianna2022,

Welcome to the PayPal Community! I'm sorry for the inconvenience this has caused. We usually advise our users to troubleshoot and try updating the name again. Here's a Help Center Article to assist you with this issue. If the issue persists, I recommend you please feel free to reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.

I hope this helps! 

- Mujahid

[PayPal_JonK · Accepted solution]

Hello @Tatianna2022, 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with your username showing to receive payments. Also, it looks like there was a broken link in the previous post - my apologies there! Have you completed the setup of your PayPal.me? The "@username" is normally based off of the registration of your PayPal.me info. If that doesn't help, please contact our support teams as mentioned above, or through Twitter direct message or Facebook instant message.

Best wishes, I hope that helps!

 - Jon K