updating shipping address and phone number

jcopey
New Community Member

Hey guys

 

I signed up to paypal back in 2015 and have actually never used until just last week. 

 

Upon completing a job, the client asked if i had Paypal to send over what was owed to me. He has since done so, however i am having to wait a few weeks until the money is available, is this normal? Furthermore i am trying to update my address and phone number but am having trouble doing so - i have moved countries since creating my paypal account, but i am not able to update these details.

 

Any help to fix the issue would be greatly appreciated. 

 

Cheers

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jcopey 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.






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