unable to amend email address

dorall
New Community Member

Typing in new emails address and then clicking on Add results in a message saying I have left the field blank. The field contains my new address so how can it be blank

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1 REPLY 1

Mujahid7
PayPal Employee
PayPal Employee

Hi @dorall 

 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while adding your email address. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.  Here's how you add your email address.

 

If you're still running into issues after that, please feel free to reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.  

Good luck! 

- Mujahid 

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