"sorry, we couldn't confirm it's you" what should I do?

[Ogledalce21]

since yesterday i can't login to my paypal account. It says "sorry, we couldn't confirm it's you" what should I do?

[kernowlass]

@Ogledalce21 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

[PayPal_Ayesha]

Hello @Ogledalce21,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're facing issues while logging into your account. For login issues, I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance. Please note that you should have the registered phone number linked to your PayPal account active. Thanks @kernowlass!

Regards,

Ayesha