cancel
Showing results for 
Search instead for 
Did you mean: 

"You can't send, receive or transfer money" - why?

Options
BridgeStreetSun
New Community Member
Posted on

I've had an e-mail saying 'You can't send, receive or transfer money' and 'Just log in to paypal.co.uk and follow the instructions in your account notifications to see what information you need to provide.' It seems like a legit e-mail.

 

But when I login, there's no instructions, no notifications, and no clearly missing information.

 

I don't understand???

2 REPLIES 2

"You can't send, receive or transfer money" - why?

Options
Pratapraju
New Community Member
No receive money

"You can't send, receive or transfer money" - why?

Options
PayPal_Chase
Moderator

Hi @BridgeStreetSun,

 

I am sorry that you're unable to send or receive money at this time. It sounds like you might need to complete our Customer Identification Program. You might not show anything in your Resolution Center if this is the case. That article also has a link to see documents you can upload, along with the link to upload them.

 

Thank you for your post!

 

I hope this helps!

 

Chase

 

If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks!

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.