not receiving email receipts since April 2023

[kaptain99]

I have been using paypal account about 10 years ago, no problems receiving payment receits via email, but since April 2023 I don't receive any receipts. I am using gmail as my primary email. Anyone had the same problems? How to resolve this issue?

[PayPal_Bindu]

Hello @kaptain99 

Thank you for joining the PayPal Help Community!

Sorry to know that you're not receiving the email receipts of your PayPal payments. I suggest you to check your notification settings again in your PayPal account. You can refer this article for the steps to update your notification preferences in your account : How do I update my email notification preferences? If the settings are already updated to receive notifications but not receiving the receipts, Please contact the support team to look into this further.

I hope this information helps,

Bindu