is the "Message us" feature Operational

[Mohammed141]

Does message center work 24/7? If not, what are the working hours?

I actually tried to contact PayPal support through "Message us," and when I click on "No, I need more help" it lags with no response at all. I tried multiple times and I waited for 30 to 60 min multiple times as well!

Could anyone please help if there is any other way to reach PayPal support?

Thanks

[PayPal_RebeccaN · Accepted solution]

Hey @Mohammed141, 

Thank you for your post on the PayPal Community Forum! 

I understand you would like some help contacting our customer service team. 

To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. You will then see what contact options are available to you. 

You can also view our Help Center for some helpful articles and FAQ's. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal 
For Twitter: @AskPayPal 

I hope this helps, have a nice day! 

Rebecca 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[RippaverseTheft]

Lies! I can't message or get thru on the phone line. I want to cancel my PayPal accounts and these scammers make it as hard as can be

[Mohammed141]

Hi @RippaverseTheft 

I communicated them through private messages on twitter, and they did reply within few hours. I don't like twitter for such issues, but I had to.

Anyway, you will get a response. Good luck!

[Mohammed141]

Thanks @PayPal_RebeccaN for your reply,

Unfortunately, I was not able to get a response using Message Us feature, and I had to communicate PayPal on Twitter which I don't like due to the fact that I don't like to share personal information such as financial transaction info. on public social media at all. These networks are not trusted in terms of privacy as we saw many issues/cases on the news over the past years.