i can’t login my old account , Because i lost my old phone number

[Rolika]

So, I can't log in to my old paypal profile since my old phone number was lost, which I've changed since then and I don't have it anymore, I can't prove that I'm the one who wants to log in. Can someone help me?

[Paulp92]

Having the same issue! So infuriating

[Dada92]

I am in the same situation. Someone will help us??

[kernowlass]

@Dada92 

@Rolika 

@Paulp92 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Paulp92]

When I called, the automated system still asks me to confirm the mobile number that is linked though, which I don’t have/can’t remember