how do i reset the account verification process?
el_witt
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jan-22-2024
07:04 PM
im a new user. when setting up my account, i used my drivers license to verify my identity, so when i had to verify my address, i could not use my drivers licence. now i am stuck with the verification process because i dont pay utilities or have any way to prove my residency other than my drivers license which i cant use. is there any way i can reset this or find a resolution?
Labels:
- Labels:
-
Account General
-
Profile & Settings
2 REPLIES 2
mhelmntrs
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jan-22-2024
10:17 PM
If you're facing issues with the address verification process on a platform, it's recommended to reach out to their customer support. Explain your situation, and they might provide alternative solutions or guide you through additional steps for verification. Most platforms have support teams to assist users with identity verification concerns.
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jan-23-2024
02:44 AM
Proof of Identity
A proof of identity document must include information such as first and last name, date of birth, issue and expiry date, and document ID number. The name on this document must match the name you've registered with PayPal.
We accept copies of the following documents as proof of identity:
- Your ID card
- Your driver's licence (the plastic card, not the official letter)
- Your PassPort
- Other photo ID issued by a government body
PROOF OF ADDRESS.
A proof of address document confirms where you live. This document must show your full name and residential address. We can only confirm physical addresses, not PO Box addresses.
As a Proof of Address we can accept one of the following document:
- Utility bills (phone and broadband services, petrol, water, electricity, etc.)
- Financial statements
- Insurance Letters/Statements
- Your driving licence (front and back)
- Your payslip
- Government Issued Documents and Letters
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Business account verification: Sorry, something's not right. Please try again later. in Managing Account
- What do I have to do to complete the setup of my account? in Managing Account
- Seller requests my address for verification in Transactions
- PayPal Scam Call in Security and Fraud
- Changed my phone, can't use 2-step verification, and there's no 'turn off' option anywhere! in Managing Account