how do i reset the account verification process?

el_witt
Contributor
Contributor
im a new user. when setting up my account, i used my drivers license to verify my identity, so when i had to verify my address, i could not use my drivers licence. now i am stuck with the verification process because i dont pay utilities or have any way to prove my residency other than my drivers license which i cant use. is there any way i can reset this or find a resolution?
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2 REPLIES 2

mhelmntrs
Contributor
Contributor
If you're facing issues with the address verification process on a platform, it's recommended to reach out to their customer support. Explain your situation, and they might provide alternative solutions or guide you through additional steps for verification. Most platforms have support teams to assist users with identity verification concerns.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@el_witt 

 

https://www.paypal.com/cshelp/article/what-documents-can-i-upload-to-confirm-my-business-entity-help...

 

 

Proof of Identity

A proof of identity document must include information such as first and last name, date of birth, issue and expiry date, and document ID number. The name on this document must match the name you've registered with PayPal.

We accept copies of the following documents as proof of identity:

  • Your ID card
  • Your driver's licence (the plastic card, not the official letter)
  • Your PassPort
  • Other photo ID issued by a government body

PROOF OF ADDRESS.

 

A proof of address document confirms where you live. This document must show your full name and residential address. We can only confirm physical addresses, not PO Box addresses.

As a Proof of Address we can accept one of the following document:

  • Utility bills (phone and broadband services, petrol, water, electricity, etc.)
  • Financial statements
  • Insurance Letters/Statements
  • Your driving licence (front and back)
  • Your payslip
  • Government Issued Documents and Letters

Advice is voluntary.
Kudos / Solution appreciated.
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