help i cannot confirm my new email

dorothy06
New Community Member
hi so i tried to add a new email on my account and when i clicked the confirmation email link that was sent, it said something along the lines of we can’t confirm your email, and linked me to the help centre what’s happening?
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1 REPLY 1

Kanth4
PayPal Employee
PayPal Employee

Hi @dorothy06 

I recommend that you try using the PayPal website using laptop/desktop and please make sure to clear the cache and cookies of your browser before you try.
Here's how to Add a new Email address and Confirm

I hope this information helps!

Kanth4

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