cant confirm its you login

Teegee72
Contributor
Contributor

I changed my password and now it wont let me log in with my new password as I get we're sorry, we couldn't confirm it's you. I can't call UK help as I now live in Canada. I don't know what to do as I have funds on this account 😞

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Teegee72 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

You can however add a U.S bank account (not card) to 'most' other countries paypal accounts. This is because paypal is a U.S company and so allows this.






Advice is voluntary.
Kudos / Solution appreciated.
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Teegee72
Contributor
Contributor

Ive not used the account in a while, i changed the password cause i couldnt remember what it was and i kept getting emails stating money is still in the account, so i cant move the money or close it down if i cant access it even though, i am easily able to log into my paypal to access this site which uses the same login.. 

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