cannot enter my mobile number to access my account

kathrynHancock
New Community Member

I am unable to enter my mobile number when trying to access my account to change some of the settings. Says not the correct format? could someone please advise what is correct format? thanks!!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@kathrynHancock 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.
If it is a mobile then try losing the first 0 and seeing if it will enter?


Advice is voluntary.
Kudos / Solution appreciated.
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