can't log in, can't use overseas mobile number, can't scan driver's license, can't do anything!

bcakes27
New Community Member

I'm trying to log into my US account from overseas on the app on my overseas mobile phone.  I never have problems with this.  Today, I cannot:

- log in with my password

- use the code sent to my email -- it is rejected for unknown reasons

- enter an overseas mobile number so I can be sent a code via text

- use my security questions -- the answers I enter are correct, but no matter how I spell them, they are not accepted

- scan my US driver's license -- the page just keeps spinning and spinning.

 

I have never had such trouble before!  Anyone else encountering roadblocks like this?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@bcakes27 

 

While travelling internationally, PayPal actually doesn't always guarantee the ability to use your account since it's normally considered a bit higher risk than the usual activity in your account history. Depending on what the security system sees, you may still have limited functionality but it's not uncommon to run into issues while travelling outside your home country.


Advice is voluntary.
Kudos / Solution appreciated.
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