account permanently limited, how do i get the remaining balance?

Patty0163
New Community Member

 account is permanently limited. Its been overr 180 days I was told I would receive an email with instructions on how to transfer my remaining balance. I had to close that email after my phone was stolen. still have the same phone number. How do I get my money?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Patty0163 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Patty0163 

 

Ignore advice from @TODD47 

This is often scammers posting so you contact them and they scam you in some way.


Advice is voluntary.
Kudos / Solution appreciated.
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pickardchase
Contributor
Contributor
I got the same generic response on here too .. but aside from that when my account was first permanently limited I emailed everyone in the executive offices and I received a few responses telling me that I had no choice but to wait 180 days and numerous representatives & higher ups emailed me stating that I would be able to withdrawal the remaining balance in my account on 5/26/22 which is TODAY… so here’s to hoping & PRAYING they follow through with what they said and actually ALLOW me to get my money
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