Wrong ID Type during Account creation

bsdecastro
New Community Member

I have signed up with the wrong id type (national id) and placed an id number for a different type instead (passport). how can i change my id type?

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1 REPLY 1

pkkh
PayPal Employee
PayPal Employee

Hi @bsdecastro 

 

Thank you for contacting community.

 

I see you're facing issues with your account verification and you need to update your IDs. In this case, I would recommend you to contact PayPal over the phone or message center so that we can look into your account and help you. You can find the available contact options for your region by clicking on contact us option at the bottom of PayPal website. 

 

I hope it helps.

 

Thank you

Punith  

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