Why can't they delete my account?

[ericsta]

Hi all,

Whenever I try to request account deletion I always get this email:

My account isn't locked and I think it's not limited. I don't have a negative balance, its precisely 0,00.

We're having trouble closing your account

You recently reached out to let us know you want to delete your PayPal account data. Before we can delete your data, your account needs to be closed. We’re having trouble closing your account because:

• Your account is locked or limited. If it's locked, please contact Customer Service for assistance. If it's limited, please go to the Resolution Center, select Go to Account Limitations, then click Resolve for specific instructions.

Once you resolve the issue, please submit a new data deletion request. Then, once your account is closed, we’ll email you to let you know what data we can delete.

You can find out more about our data processing activities in our Privacy Statement.

If you still have questions about how PayPal processes your personal data, the customer experience you’ve received, you can contact us.

If you don’t want to click on the links above, please select Privacy at the bottom of any PayPal.com page to learn more, or choose Contact Us to reach customer service.

[kernowlass]

@ericsta 

So did you contact customer services as advised? 

[ericsta]

There's no way to contact them aside from a call (which would probably cost a lot).

I really wish I never made a PayPal account!

[kernowlass]

@ericsta 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.