Hello there,
this problem is actually for my girlfriend, but she is currently in the process of setting up her PayPal account. It is a business account and she is at the stage of uploading her ID via her phone. When she goes to scan the message "get ready" pops up but stays on her screen, rendering herself unable to continue. She tried to upload her ID through the dropbox but her screen froze once again. She has uninstalled and reinstalled it, but nothing is working. She'd rather not wait on the customer support line since reviews of waiting seem to be not the best but instead was hoping for a remote fix from the staff. If there is a possible fix she can try please let me know and it would be greatly appreciated.
