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We're sorry, we couldn’t confirm it’s you

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tinzafra0706
Contributor
hey im having the same problem, is yours fixed? If yes, how? couldn't talk to anyone from Paypal due to corona virus **bleep**

We're sorry, we couldn’t confirm it’s you

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Hi I'm having problems with this message today but cant call the number because it's out of office hours. I'm quite concerned because I am yet to find a response which is either reassuring or has a happy ending. Any advice would be appreciated. I have had the account for over 3 years, everything is verified, I've not tried to pay for anything unexpected, and they have all my numbers, cards, emails and funding sources correct. Help!

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tinzafra0706
Contributor
Hey mate, did your issue get fixed? if yes, how? can't call paypal because they are closes 😭 i have $500 on my acct 😭

We're sorry, we couldn’t confirm it’s you

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Amnaytag
Contributor
**bleep**

We're sorry, we couldn’t confirm it’s you

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Lizuwinner
Contributor

Wow! You give them all that information about you and still get locked out just like me? LOL PayPal, What is "Sorry, we couldn’t confirm it’s you". I am not in the US and calling US some number is too expensive in my country. Why can't you simply put a chat box like all websites do and resolve login issues? Why do we all have to be Americans in order to receive help from American companies? So annoying! I have used this account since 2019 until today then suddenly somebody wakes up and decides that I wouldn't login to my account until I use my money to call some American number which is not only ridiculously expensive but also out of office hours! What the hell PayPal? We are not all Americans (and wouldn't want to be for a day) so please fix the issues in your own system. This is so unacceptable!

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Creekview
Member
If you had your customer service department open, this could be solved. Your company is really **bleep** with a lot of money people trust you with. I want answers NOW

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Zo8
Member
Member
Nobody ever answer the phone

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wurf
Contributor

I have the same problem but i cant eaven login to my account it just says that error message and to call the number.
I live a long way from us and that phonebill will be massive if i call it any other way to fix the problem?

We're sorry, we couldn’t confirm it’s you

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durcy8
Member

What should I do if the system write this "sorry, we couldn’t confirm it’s you" and can not let me in. I can not log in. But the username and the password are right. I can not call the phone number outside from uk. Please help me to get back my account.

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OscarBBussines
Contributor

YES SAME THING FOR ME! AND IM GETTING ANGRY

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