We're sorry, we couldn’t confirm it’s you

[silouette]

We're sorry, we couldn’t confirm it’s you

Why am i getting this message when i click on  manage api credentials as im trying to set up the put it on laybuy api on my shopify site. 

[ass_ro]

Very poor customer service ! Very bad english !

Very impolite, they repeated to me +10 times that this call is recorded.

Was not willing to provide any kind of help. He was asking me to login after I told him 3 times that I can not login and that's why I called him.