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Tried resetting my password but still get the message:
We're sorry, we couldn't confirm it's you.
Does any one have a reason why this happens or how to cure the problem?
Looks like Paypal are also using covid as an excuse for rubbish customer service. No issues deducting fees, ever.
Do they even listen to customers or read any of these support issues? Apparently not.
That's called "pro move".
Thousands of old, forgotten acounts were just waiting for the recent fee. Just block the user from that account by "We're sorry, we couldn’t confirm it’s you" error when one tries to recover password, set the fee for inactivity, offer "Contact us" only to logged in users and then watch how the income rises. IQ1000
Hey everyone having this issue, i suffered the same exhausting process of Paypal's awful customer service and lack of transparency of something so important and personal off our funds, i personally had to wait 6 months unable to access my account with the funds in, however just recieved an email that i was able to transfer the money now. Upon signing into the account it had the same issue as before 'We'Re SoRrY, wE cOuLdN't CoNfIrM iT's YoU' however i attempted to reset the password on the account and i was therefore able to access into it and transfer the money. Hope this helps for anyone!
I have some problem 😞 I need to pay something today and now I'm stuck. Now wat... to judge a paypal, if I lost my service. I'm very disappointed from Paypal this time 😞
I got this error message when trying to pay for something on eBay. It wouldn't accept my phone number even though the number I was entering matched the number associated with my account. To fix it I had to log into my paypal account and change my primary currency from EUR to USD and it finally worked. Hope this helps someone. Now lets see if I can complete teh captcha necessary to submit this message. Wish me luck.
I found a solution that worked for me today (Dec 08, 2020). This is for a US account but might work for accounts created in other countries
Logout from all paypal acounts
Go to paypal website
Scroll to bottom of page click on help and contact
on the help center page scroll to the bottom. You will see your country flag. click and change to United state (or the country of the account you want to reach)
Scroll to bottom again and click help. This should take you to US Help center page.
Scroll to bottom and Click Contact Us.
Click on password and account access.
Click on login problems
Click message us. They will ask you to log in. But You will also see an option saying "Chat us while logged out". Click on it.
This should take you to a US customer support agent (if you are lucky). It may take a while. Keep details about your account (like any linked bank account number or card number) ready. They will ask to confirm.
Agent will send you a password resest link.
Hope this helps