We’re having trouble making sure it’s you

[samanthathecool]

it keeps saying We’re having trouble making sure it’s you and i try to put sms n it redirects to We’re having trouble making sure it’s you

[kernowlass]

@samanthathecool 

• Try to clear your cache and cookies from your browser or use a different web browser to log in. If you're trying from the app, please try to re-install it.
• Try login in from a web browser instead of the app to check if you'll be allowed to access it.
• Log into your PayPal from one consistent device
• Allow 48 hours and try again.

If the issue persists after trying these steps, reach out to the PayPal Support Team to check this further.

[samanthathecool]

ive tried to clear cookies but hasn't worked

[kernowlass]

@samanthathecool 

Well done for doing 10% of what I advised.

[king2king]

It looks like they don't plan to fix this issue. I've waited for 3-4 days, and the problem is still there.